Tag: Customers

HashKey Wins Hong Kong???s First Crypto Exchange License to Serve Retail Customers

In a groundbreaking development, HashKey, a prominent player in the digital asset industry, has been granted the first-ever crypto exchange license by the Hong Kong regulatory authorities. This momentous achievement marks a significant milestone in the evolution of the cryptocurrency landscape in th...

The Trust Thermocline Explains How Companies ???Suddenly??? Lose Customers And Employees

I came across this tweet this morning and it perfectly explains a phenomenon that all customers and employees intuitively understand. “So: what’s a thermocline? Well large bodies of water are made of layers of differing temperatures. Like a layer cake. The top bit is where all t...

This is Actually How Often You Can Email Customers Before They Start Getting Annoyed

A previous article of mine sparked a healthy debate in the comments section (and my inbox!) about the appropriate amount of times a company can email its customers before those customers get annoyed. In the article, I discuss an entrepreneur building a soap company who was struggling to ge...