I think inclusion has to be intersectional. I don’t tend to talk about ‘accessible design’ because that’s often used in a reductive way to refer to physical spaces and disabilities, or to assistive tech and websites. Real people live in the real, complex, world, and will usually complete a job or task by using a combination of channels and touchpoints. That means I want to centre whatever combination of things impact their access, service levels or outcome.
Things that impact access, service level or outcomes for people might include: