Beyond Accuracy: Embracing Serendipity and Novelty in Recommendations for Long Term User Retention

You’re sitting in a coffee shop, savoring your favorite coffee variation (a cappuccino, of course) and engrossed in conversation with a friend. As the conversation flows, the topic shifts to the latest gripping TV series that you both have been hooked on. The shared excitement creates a bond of trust, to the extent that your friend eagerly turns to you and asks, “What should I watch next? Do you have any recommendations?”

At that moment, you become the curator of their entertainment experience. You feel a sense of responsibility to preserve their trust and provide suggestions that are guaranteed to captivate them. Additionally, you’re excited at the opportunity to, perhaps, introduce them to a slightly new genre or storyline they hadn’t explored before.

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Tags: Novelty