Two years ago I wrote an article named “How to Lead Happier Teams with 6 Simple Rules”. Retrospection and learning from past experiences are really important to me so I wanted to look back over these two years and revisit my article and see what I have learned since and if there is anything to add or amend.
What has changed since? Our team grew from 35 to around 50 by early 2020 and then shrank down to around 40 with a single termination and mainly due to controlled attrition as our industry has turned from a growth-at-all-costs mode to a sharp turn towards the path to profitability while at the same time being severally impacted by the COVID-19 pandemic. Despite this very challenging and turbulent business environment, using these rules, our team has been enjoying the highest eNPS (Employee Net Promoter Score) in the company (and 22 points higher than the benchmark of all industries) while our business performance has been exceptional given the COVID-19 context.
Looking back at these rules, I realise that the most important thing (transparency) did not have its own rule so I wanted to correct this. At the same time, I combined some rules and lowered their number to 5 because Less is More.