There’s a lot of talk right now about the death of UX, the end of design as a discipline, and how the machines will replace us all.
Counterarguments include the current limitations of AI and the unique contributions designers bring to the table, such as: creativity, critical thinking, and empathy.
“I’ve said it before, but I’ll say it again…
Designers won’t be replaced by AI.
They’ll be replaced by designers using AI.This is true with every technological shift.”
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I’ll provide some practical examples of how I’ve used psycho-sociological theory to design human-centered experiences and how that which makes us human will mean even more in the age of AI.
Designing for delight
Early in my career as a product designer, I was working on an app for patients undergoing chemotherapy when the client asked “How can we make this experience delightful?”
Once I got over my initial shock from the contradictions inherent to that question, I dug a little deeper.